Principal Solution Consultant, Post-Sales (Platform)

We are seeking a Principal Solution Consultant – Post-Sales (Platform) to drive the successful implementation, optimization, and adoption of our platform for enterprise clients. This role is instrumental in ensuring seamless onboarding, delivering tailored solutions, and maximizing client ROI. As a trusted advisor, you will work closely with clients and internal teams, including Engineering, Data Science, Product, Customer Success, and Support, to ensure smooth post-sales execution and long-term platform success.

- Lead the end-to-end platform implementation process, ensuring timely and successful deployments.

- Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs.

- Develop and refine best practices for scalable, high-impact implementations.

- Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance.

- Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions.

- Continuously refine risk mitigation strategies to improve system performance and security.

- Work with clients to customize platform functionalities based on their operational and business needs.

- Act as a technical bridge between clients and internal teams, translating requirements into product enhancements.

- Diagnose and troubleshoot technical and product issues, ensuring minimal disruption.

- Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption.

- Develop and maintain detailed documentation on implementation processes and platform configurations.

- Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities.

- Align with Customer Success to ensure ongoing client value realization beyond implementation.

- Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.

- Collect and analyze client feedback to enhance implementation strategies and platform usability.

- Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization.

- Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

- Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus).

- Experience working in post sales capacity in fraud detection and risk mitigation ecosystem

- 7+ years of experience in technical implementation, platform solutions, or post-sales consulting.

- Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting.

- Proven ability to lead enterprise-level implementations with measurable client outcomes.

- Excellent communication, problem-solving, and stakeholder management skills.

- Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.