Senior Backend Engineer, Conversational AI

As a Senior Software Engineer on the Conversational AI team at Trellis, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You’ll architect and build intelligent systems that power natural, engaging conversations between users and our platform. Working closely with cross-functional partners, you’ll transform high-level product initiatives into scalable, well-tested technical solutions.

You will report directly to John Hartley, Head of Conversational AI Engineering.

- Guide your team in delivering high quality, well tested technical solutions providing technical and project oversight

- Lead by example through the quality of your code and your approach to your work

- Own projects through the entire software development lifecycle - from planning and development to validation, iteration, and maintenance

- Translate conceptual work into well-crafted tech plans for review by technical leadership and key stakeholders

- Leverage your understanding of the business and engineering strategies to design experiments and high-value projects that impact the work your team is doing

- Expertly navigate complex systems and domains to identify key challenges and create plans to address them

- Own system quality and hold your team members accountable through constructive and actionable feedback

- Level up the team through code review feedback and knowledge sharing sessions