Front of House Staff

Essential Duties and Responsibilities Enthusiastically greet guests and provide event and venue information. Escort guests to their sections/seats, typically in low light settings. Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections.

Proactively approach guests that may have a question, difficulty, or complaint. Creatively resolve guests' troubles up to the level where intervention by a supervisor is required. Identify and respond to emergencies by contacting a supervisor.

Remain calm and direct guests to the designated area of safety in the event of an emergency. Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management. Other duties and unexpected needs as assigned by management.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Must be 18 years of age or older. High school degree or equivalent is required. Skills and Abilities Strong customer service skills.

Experience in handling conflict in a friendly and effective manner. Ability to read and understand English. Effective communication skills.

Ability to follow directions and effectively perform the work. Ability to stand for long periods of time during events. Ability to maneuver frequent flights of stairs.

WORKING CONDITIONS Location: On Site Van Andel Arena, Devos Performance Hall, Devos Place, Acrisure Amphitheater, Amway Stadium Must be able to stand and walk for long periods at a time. Must be able to work outdoors. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.

Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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