Cross Dock Lead- Grand Rapids

This role is responsible for leading, motivating, training and supporting a team of Warehouse Associates in a specific or overall area of the warehouse. This person will ensure that the Z-Dock and the Warehouse Associates perform in an efficient manner and that all necessary precautions are taken to protect warehouse contents against loss.

• Responsible for scheduling of work within the assigned team and area. Creates work documents for picking, moving, and shipping of merchandise. Maintains records and assignment lists of tasks performed throughout the day to minimize down-time and to create a record for accountability. Reconciles completed work for administrative completeness and processes final documents in assigned area(s). Keeps records of work performed vs. time to create comparative metrics.
• Maintain a constant dock presence inspecting work in progress. Works alongside warehouse staff often performing the identical tasks while evaluating and demonstrating proper techniques and disciplines. May on any given day perform the tasks of 'other' warehouse areas working in combination with other Leads or Supervision.
• Responsible for unloading, loading, deluxing and minor furniture repair and needed.
• Will have key and security access. Will oversee the building at times. Responsible for maintaining security and following RDC procedures for security access.
• Maximizes productivity of personnel by proper training of new staff or those that are revealed to need additional training.

Z-Dock may have zero to as many as ten people in this role depending on size and complexity. Sub-areas include the Delivery process, receiving, Inventory/returns/repairs. Buildings may have a stronger delineation depending on the number of people in this role but in almost every case there will be inter-play between assigned areas, especially to support rotating days off or weekends. Each of these people/departments will be assessed by the overall efficiency and minimal negative effects on customer accommodation and inventory.

• High School Diploma or GED with 0-2 years of relevant experience, or equivalent
• Forklift Operator Certification
• Travel Required: None

• Experience of performing at a Leadership level (no matter how small) is preferred and a distinct advantage. The interest and ability to learn and utilize the depth of RMS is mandatory.
• Furniture repair and delivery

SUPERVISORY RESPONSIBILITIES: none

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Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

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