Front End Customer Service Supervisor

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures.

Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

- Promotes a "Highly Satisfied" customer experience - Drives customer loyalty through programs and initiatives - Addresses customer concerns and issues promptly - Updates Associates on current customer experience feedback, goals, and company initiatives - Trains and mentors all Associates on Policies and Procedures - Provides recognition and constructive feedback on cashier performance - Maintains and monitors cash controls including change fund - Adheres to all labor laws and meal and break period policies - Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor - Audits and approves paperwork - Maintains cleanliness, recovery, and organizational standards throughout the frontline - Monitors all frontline equipment, communicating issues to management - Executes and adheres to Company directives - Maintains and upholds merchandising standards within the queue-line - Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards) - Ensures proper and timely handling of damages and Mark out of Stock - Promotes a safe environment, reporting any type of safety hazard in the store - Other duties as assigned

- High School graduate or equivalent degree preferred - Available to work flexible schedule including evenings and weekends - Able to work as a team member - Excellent interpersonal skills - Exceptional customer service skills - Able to lift heavy merchandise with/without reasonable accommodations - Able to train and provide direction to others - Able to run a register/handle money - Must be able to handle confidential information with discretion - Experience as a coordinator or previous retail/supervisory experience preferred

This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.