Shift Leader - 4341

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.

Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.

1. Provides leadership support to the Manager on Duty (MOD).

2. Maintains high standards of customer service during high-volume, fast-paced operations.

3. Communicates clearly and positively with management and team members.

4. Greets customers in person or via phone and takes order professionally and promptly.

5. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.

8. Oversees pre-close functions while ensuring service and food quality standards are maintained.

9. Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability.

Processes daily report(s).

10. Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.

12. Masters Point of Sale (POS) computer systems for automated order taking.

14. Follows procedures for safe food preparation, assembly and presentation.

16. Builds loyal customers through friendly interactions and consistent appreciation.

18. Cross-trains and coordinates scheduling with team members to ensure seamless service.

19. Takes initiative to find extra tasks when scheduled duties are complete.

20. Assemble and fold boxes. Affix labels and promotional materials as needed.

21. Prepares a variety of pizzas and other menu items.

23. Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.

24. Cleans, stocks and restocks work stations and display cases.

25. Transfers supplies and tools between storage and work areas.

28. Adhere with all quality standards, principles, guidelines and policies

3. Provides and receives positive feedback and/or constructive criticism

7. Works with manager and management to solve problems, providing suggestions as needed

8. Maintains clean and organized work area, taking ownership of surroundings

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• Superb ability to multi-task
• Ability to function in a dynamic, fasted paced environment
• Ability to adjust to changing priorities
• Ability to enter orders using a computer keyboard or touch screen
• Ability to take orders over the counter or phone
• Ability to work independently and as part of a team
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
• Ability to lead the team on duty!

kept confidential according to EEO guidelines.