Salesforce Business Administrator

The Salesforce Business Administrator is a junior-level role focused on system administration, including user management and the creation of reports and dashboards. Key responsibilities involve managing the Support Cases Ticketing system to ensure timely resolution of business inquiries. The administrator will analyze complex requests and collaborate with the Salesforce team to implement effective solutions. Candidates should possess advanced proficiency in Google Workspace and a strong understanding of Salesforce best practices, paired with a commitment to continuous professional development.

This is an entry level position with direct contact with our Salesforce users. Candidates will be responsible for reviewing, analyzing, and resolving general business user issues and questions, with user satisfaction prioritized. Accountable for thorough business and system analysis, clear and precise documentation, end user communication and resolving tickets within a timely manner.

• Work with internal customers/business user to understand business request/need
• Resolve business support tickets within a timely manner
• Interface with Salesforce teams
• Collaborate with counterparts in Business and IT
• Generate reports and dashboards
• Backup Salesforce Administration with other support tickets, such as, user maintenance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

• Associate degree or equivalent experience.
• 0-2 years of Salesforce Administrator
• Proficient in Google Sheets, Docs, Slides, Microsoft Project and Visio or equivalent
• Ability to write standard SOQL queries data import mapping to support projects and saved search requests.
• Strong understanding of the Salesforce platform, with the ability to build reports, dashboards and user management.

• Bachelor’s Degree preferred with a study in either Business Administration, Information Systems, Computer Science, or a related field with a strong focus on CRM systems.
• Strong understanding of Salesforce best practices and functionality preferred.
• Salesforce Certification is preferred but not required.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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R10097975 Salesforce Business Administrator (Open)

• $60-70K annually
• Remote position
• Must have work authorization to work in the US. No sponsorship.
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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