Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
This position will be working onsite from Miami.
Position Summary:
- Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
- Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
- Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
- Support scalability of training delivery by stepping in to lead sessions when required
- Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
- Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
- Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
- Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities
- Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
- Analyze program performance data and provide actionable insights to improve effectiveness and engagement
- Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
- Ensure insights from programs are captured and applied to refine future training approaches
Events, Logistics & Execution Support
- Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
- Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
- Ensure seamless execution of onboard and in-person programs
- Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
- Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
- Ensure completion of required forms, reporting, and documentation consistently and accurately
Stakeholder Collaboration & Communications
- Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
- Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
- Coordinate the development of training materials, ensuring alignment with brand standards
Data, Reporting & Budget
- Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
- Maintain accurate reporting using tools such as Excel and Power BI
- Ensure timely data capture and reporting to support decision-making
Budget & Resource Management
- Execute training programs within established budget guidelines
- Track expenses and ensure efficient use of allocated resources
- Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency
Qualifications
- Bachelor’s degree required; focus on Training, Organizational Development, or related field preferred
- Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field
- Experience in project management, program execution, and training delivery
- Travel industry experience preferred
- Approximately 25% travel required