Sales & Service Development Representative II

we're seeking experienced call center sales & service professionals to handle a high volume of outbound and inbound calls .

This role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification. The ideal candidate is a fast learner with strong communication skills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast-paced, growth-oriented environment and effectively engaging customers.

- Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification. - Conduct initial contact and follow-up to identify needs and determine customer fit - Follow scripts verbatim for products and services, applying rebuttals as needed - Build trust-based relationships by going above and beyond in addressing early customer concerns - Offer service support or handle simple service questions prior to transferring to a loan officer - Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality

- Prior experience in a call center, sales, or customer service environment - Excellent phone communication skills-clear, confident, and persuasive - Basic technical proficiency, including experience with CRM systems, phone systems, and standard business tools (e.g., Microsoft Excel, Word, etc.) - Ability to multitask and manage time in a high-volume environment - Preferred: Background in mortgage, finance, and/or sales

- Competitive

compensation - Robust training and ongoing coaching - A supportive team culture committed to excellence

Join a team that's redefining the customer experience in reverse mortgage lending. If you're ready to make an impact, grow your career, and contribute to a high-performing sales & service team, we'd love to hear from you.