Mortgage Processing Manager - Reverse

ESSENTIAL DUTIES AND RESPONSIBILITIES may include any/all the following, as assigned. Other duties not listed here may also be assigned:

- Minimum of 2 years Reverse Operations Experience - (DE) Underwriting experience is preferred - Supervise processing staff, provide guidance, training, and performance evaluations. - Track performance metrics and generate reports to ensure tasks are completed accurately and within requires SLAs - Work with the sales team to deliver excellent customer service - Review escalations for resolution of complex issues - Identify areas for improving process efficiency and recommend possible improvements - Assists the Direct Retail Assistant Operations Manager with onboarding and training team members - Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards - Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously - Strong leadership, communication and organizational skills - Other duties as assigned

- Vacation - Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. - Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) - Multiple PPO Medical Plans, as well as HDHP eligible plan. - Dental Coverage - Vision Coverage - Company Paid Life Insurance - 401K with a generous employer match - Additional Benefits including - Optional Life, FSA, Pet Insurance etc. - Free Legal Services - Employee Loan Program - 100% Remote