Experience: 1+ year
At Starbucks, we believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a Coffeehouse Coach, you’ll lead and support your team of partners to deliver the Starbucks experience, ensuring operational expectations are met every day. You’ll play a key role in executing store plans, leading shifts, directing and coaching partners, and calling the plays that drive success.
Your leadership will guide the team in maintaining high standards for customer service, partner behavior, inventory management, and store operations. You’ll also assist with scheduling and directing partners to ensure the store runs smoothly and efficiently.
* Model behaviors for elevating the Coffeehouse experience and coach customer service standards and green apron service expectation. * Identify and respectfully address customer and partner issues with professionalism and empathy, including by directing partners, by adjusting partner concerns, and participating in corrective action decisions and conversations where necessary. * Recognize and celebrate partners. * Recommend and provide ongoing coaching to partners in the store and ensure expectations and instructions are followed. * Review Store Action Plan with store manager and assist in execution. * Assess health of overall inventory system and check and adjust orders, as necessary. * Address potential risks to store safety, health, and operations, and address issues identified. * Analyze your cash management reporting and take action as necessary. * Strategically forecast, manage, and schedule hours in your store. * Participate in the hiring, onboarding, and performance management of partners. * Review store communications and cascade as appropriate.
* Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations. * Ability to manage store operations, including multiple situations in a fast-paced environment. * Ability to manage resources to ensure that established service levels are always achieved during shift. * Ability to use discretion in providing direction to others. * Strong interpersonal skills
* 1 year of customer service and retail experience. * 1 year of experience in directing the work of others.
* Lifting: Ability to lift up to 40 lbs. * Bending, Kneeling, and Stooping: Frequent movements required for store tasks. * Standing/Walking: Must be able to stand or walk for extended periods (up to 90% of the time). * Reaching and Handling: Required to perform precision work with hands, such as operating bar equipment. * Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.
* Growth Opportunities
If you love coffee, people, and making someone’s day a little brighter, we’d love to have you on our team! Apply today and start your Starbucks journey.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
The Assistant Store Manager role is overtime eligible, but overtime hours are not guaranteed.
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This posting was published by Starbucks on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.