Senior Specialist, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our team. This role is located in Berwyn, PA .

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.

• Maintain and support applications and their operating environments.

• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.

• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents Lead or partner with other team members on analyzing moderate to complex issues.

• Perform ongoing health checks and validations after changes or significant incidents.

• Provide input and recommendations for technical solutions on application problems.

• Perform diagnostics and troubleshooting for more complex issues and escalate to second level application or infrastructure support when necessary.

• Partner with quality assurance, development, and business teams to support client needs.

• Contribute to the achievement of related teams' objectives.

• Bachelor’s degree in computer science or related discipline, or equivalent work experience required.

• 4-6 years of experience in applications support or production environment required.

• Experience in the financial services industry is essential.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.