Senior Specialist, CLO Client Operations

We’re seeking a future team member for the role of Senior Specialist, CLO Client Operations to join our Conventional Trust Client Platform team. This role is located in Pittsburgh, Pennsylvania.

• Perform routine and non-routine client service and transactional support functions.
• Provide analytics and reporting services, working to improve and automate transaction processing systems.
• Advise organizational units/teams to ensure timely delivery of service or resolution of issues.
• Provide direction to lower-level service roles in the successful delivery of support or service.
• Process account-related transactions per scheduled events or client authenticated direction.
• Answer inquiries and resolve problems or issues.
• Assess needs and suggest/promote alternative approaches to service models.
• Participate in straightforward product development, product enhancement, and system testing to ensure accurate and efficient processing of high-value transactions.
• Solve problems based on an understanding and knowledge of system intricacies.
• Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Manage situations requiring adaptation of response or extensive research according to client needs.
• May allocate and check work of support team members and be responsible for supervisory review, training, and approval actions.
• Contribute to the achievement of team objectives.

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience is preferred.
• Knowledge of regulatory and legal requirements and BNY corporate policies involving risk and control to support improved business processes through technology.
• Attention to detail
• Problem solving, critical thinking, time management and communication
• Ability to self-manage, prioritize, and execute workload
• Prior experience with Microsoft Office applications, especially Excel
• Prior experience working in an agile ecosystem, highly preferred
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.