Vice President, Client Processing

We’re seeking a future team member for the role of Vice President, Client Processing , to join our team. This role is located in Lake Mary .

• Maintain accountability for risk management, controls, audit readiness, and regulatory compliance.
• Drive process standardization, simplification, operational resilience, and continuous improvement.
• Lead incident management, root cause analysis, and implementation of sustainable remediation solutions.
• Execute a clear automation and AI roadmap for Instruction Capture activities.
• Reduce manual dependency while improving throughput, quality, and scalability.
• Partner with Product, Technology, and AI teams to implement sustainable, enterprise-ready solutions.
• Deliver measurable business outcomes, including reduced errors, faster turnaround times, and capacity release.
• Serve as a Trade Capture subject matter expert, with a focus on ETF processing, including orders, baskets, and lifecycle events.
• Promote consistency across processes, controls, and data practices globally.
• Influence adoption of AI-enabled process improvements across regions and teams.
• Lead a large regional team and build strong leadership depth across the organization.
• Develop future-ready capabilities across AI, digital fluency, and data-driven decision-making.
• Foster a culture of ownership, accountability, and continuous improvement.

• 7+ years of experience in Financial Services Operations.
• Deep expertise in Instruction Capture, Trade Capture, or related operational domains.
• Strong experience across:

• Trade Capture / Instruction Capture in Equities, Fixed Income, and Derivatives.
• Front-to-back trade lifecycle processes, from execution through capture, enrichment, and downstream processing.
• ETF trade lifecycle, including orders, baskets, NAV impact, and processing flows.

• Delivering automation and AI initiatives with measurable business impact.
• Strong understanding of operational risk, controls, and regulatory frameworks.
• Ability to lead regionally while influencing stakeholders globally.