Specialist, Infrastructure Operations Analyst II (Production Control/Batch Scheduling)

We're seeking a future team member for the role Specialist, Infrastructure Operations Analyst II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in Pittsburgh, PA or Lake Mary, FL

- Collaborate with cross-functional teams, including Application Developers and various support teams, to deliver scalable and reliable batch processing solutions - Maintain batch applications and workflow utilizing approved scheduling software tooling - Build automation-driven workflows to improve operational efficiency, streamline data processing, and enhance system performance - Ensure seamless integration between batch systems, databases, APIs, and external applications to support end-to-end processing - Optimize database queries and data models to enable efficient batch execution in distributed environments - Implement robust error handling, restart/recovery mechanisms, and logging to ensure resilience and operational stability - Monitor batch job performance, scheduling, and dependency management to meet processing deadlines and service expectations - Provide production support for batch processes, including troubleshooting, incident resolution, and continuous improvement initiatives

- Strong experience in abend recovery, batch restart procedures, and production support, with the ability to resolve job failures quickly and minimize business impact - Proficiency in request processing and batch operations, ensuring accurate handling of scheduled workloads and timely completion of critical processing cycles - Hands-on experience with batch scheduling tools and job dependency management, with a solid understanding of workflow orchestration in enterprise environments - Ability to manage incident escalation effectively, coordinating with application, infrastructure, and support teams to drive timely resolution of production issues - Knowledge of incident and problem management processes, including root cause analysis, issue tracking, and implementation of preventive actions - Experience in metric reporting and operational monitoring, with the ability to analyze batch performance, identify trends, and support service level objectives - Familiarity with code deployment and release support activities, ensuring smooth implementation of batch changes across development, test, and production environments - Strong understanding of production control, operational stability, and batch lifecycle management in high-volume processing environments - Working knowledge of enterprise support tools, job monitoring dashboards, and service management platforms is preferred

- Knowledge of batch scheduling software such as Control-M, z/OS, TSO/ISPF, and JCL - Familiarity with GitLab, ServiceNow, and Microsoft Office tools is a plus

- Solid grasp of process improvement, documentation, and collaboration across support and development teams