Perform routine and non-routine client service and transactional support functions
Interact with other organizational units/teams to ensure timely delivery of service or resolution of issues
Process account related transactions per scheduled events/client authenticated direction
Manage situations requiring adaptation of response or extensive research according to client response, escalating more complex situations to senior colleagues
Bachelor’s degree or the equivalent combination of education and experience is required
Experience with loan-based software Loan IQ and ClearPar strongly preferred.
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