Senior Vice President, Client Service Executive

We're seeking a future team member for the role of a Senior Vice President, Client Service to join our Client Services team.

- Develop a thorough understanding of our client's business, operating model and technology strategy - Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering - Act as the central point of escalation across all Operations, Technology and service delivery - Cultivate a deep relationship and appreciation for what drives our clients' service

requirements - Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution) - Maintain a culture of continuous service improvement across all products and services - Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities - Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces - Guide service evolution based on client requirements and changing operating model - Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise - Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions - Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

- Proven experience working with large, complex client accounts and resolving critical, non-routine client issues. - Acquire deep knowledge of products and services across multiple lines of business and geographies. - Strong leadership skills with the ability to guide and assign work to less experienced team members. - Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.

- Bachelor's degree or the equivalent combination of education and experience is required - 7-10 years minimum related work experience preferred - Experience and familiarity with US Asset Owners, Public and Corporate Pensions, Endowments and Foundations a plus - Experience in an operational area and/or client services preferred - Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts - No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts