Specialist, Client Processing II

We're seeking a future team member for the role of Specialist, Client Processing II to join our Corporate Trust team. This role is located in Pittsburgh

- Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management - Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication - Build strong, trusted client relationships and ensure consistent, accurate service delivery - Ensure full compliance with BNY policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches - Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes - Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement - Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions - Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk - Lead and coordinate business and change initiatives impacting day to-day operations

- Bachelor's degree in Business, Finance, or related field required. - Advanced degree or professional certifications in finance or business administration preferred. - Typically 3+ years of experience in corporate trust or related field within financial services. - Good experience of Trade processing, reconciliation, client service and people management required. - Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions. - Experience in holding teams responsible to department KRI's and undertaking annual performance reviews with teams. - Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.