Vice President, Client Operations Manager

We're seeking a future team member for the role of Vice President, Client Processing Manager to join our Conventional Trust Client Platform team. This role is located in Pittsburgh

- Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty. - Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively. - Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices. - Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. - Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes. - Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills. - Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement. - Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

- Bachelor's degree in business, Finance, or a related field. - Advanced degree or professional certification preferred. - 7-12 years of experience preferred. - Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. - Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams. - Proficiency in client service operations and a thorough understanding of industry regulations and standards.