- Strong experience supporting enterprise production applications in a high-availability environment.
- Deep understanding of incident management , problem management , change management , and production governance .
- Hands-on knowledge of application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms.
- Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl for automation and diagnostics.
- Strong knowledge of SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar.
- Familiarity with middleware and integration technologies , including APIs, messaging systems, and batch processing frameworks.
- Experience supporting distributed systems in cloud and hybrid environments , including infrastructure, networking, and platform dependencies.
- Understanding of release management , DevOps practices , CI/CD pipelines, and environment controls.
- Working knowledge of ITIL-based service management processes .
- Strong troubleshooting skills across application, infrastructure, database, and network layers.
- Experience with scheduling tools , job monitoring , and operational workflows in complex enterprise ecosystems.
- Knowledge of resilience practices including high availability , disaster recovery , capacity planning , and performance tuning .
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