Vice President, Production Services Application Support

we're seeking the following:

- Strong experience supporting enterprise production applications in a high-availability environment. - Deep understanding of incident management , problem management , change management , and production governance . - Hands-on knowledge of application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms. - Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl for automation and diagnostics. - Strong knowledge of SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar. - Familiarity with middleware and integration technologies , including APIs, messaging systems, and batch processing frameworks. - Experience supporting distributed systems in cloud and hybrid environments , including infrastructure, networking, and platform dependencies. - Understanding of release management , DevOps practices , CI/CD pipelines, and environment controls. - Working knowledge of ITIL-based service management processes . - Strong troubleshooting skills across application, infrastructure, database, and network layers. - Experience with scheduling tools , job monitoring , and operational workflows in complex enterprise ecosystems. - Knowledge of resilience practices including high availability , disaster recovery , capacity planning , and performance tuning .