Senior Specialist, Client Operations

We're seeking a future team member for the role of Senior Specialist, Client Operations, to join our Client Service team . This role is located in Berwyn, Pnnsylvania

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.

• Applies advanced problem-solving skills, judgement, and experience to analyze information and deliver high quality service to a specialized client base.

• Proactively assists clients in reviewing potential business needs, resolves complex or non-routine client issues, and contributes to process improvements.

• Bachelors degree or the equivalent combination of education and experience is required.

• Experience in an operational area and/or client services preferred.

• In-depth knowledge of client issues, BNY Mellon products and services, and ability to contribute to business development efforts.

• No direct reports; provides guidance to less experienced team members.