Senior Vice President, Client Processing Manager

We're seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX.

- Manages a medium to large-sized team or multiple small Client Processing teams. - This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise. - The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction. - Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution. - Manages Client Processing activities through other managers or a large team of senior professionals. - Serves as a top level of support for external clients who were not able to have problems resolved at a lower level. - Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented. - Identifies and implements process improvements to improve the experience for all stakeholders - Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. - Provides input into departmental budgets and planning. - May develop business plans for team/group operations. - Manages one or more Client Processing teams. - Contributes to the achievement of team objectives.

- Bachelors degree or the equivalent combination of education and experience is required.

- 7-10 years of total work experience is preferred with at least 1-3 years in management. - Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred - Strong analytical and problem-solving abilities to manage complex transaction processes. - Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams. - Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements. - Experience in brokerage processing preferred. - Applicable local/regional licenses or certifications as required by the business. - Prior loan operations experience in a financial service setting preferred - Detail oriented - Ability to self-manage, prioritize, and execute workload - Familiarity with technical applications to include, but not limited to, Microsoft Office applications