Associate Director, Strategic Operations

- Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.

- AI Leverage: Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability.

- Financial Ownership: Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs.

- Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).

- Governance: Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact.

- Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign.

- KPI Rigor: Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences.

- Cross-functional programs executed with strong stakeholder alignment and minimal slippage.

- Margin improvement initiatives delivered on time and at target impact.

- Clear operational dashboards that give leadership visibility into KPI performance.

- Reduced friction across teams due to improved dependency management and governance.

- A culture of accountability and execution rigor within the Operations organization.

- 4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred.

- 1+ years of operating experience at a high-growth or scale-stage company.

- Demonstrated experience leading complex, cross-functional programs with multiple stakeholders.

- Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes.

- Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations.

- Strong financial fluency - comfort working with margin models, cost structures, and performance metrics.

The target base salary range for this position is $160,000 - $184,000 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.