Care Navigator, Level 1

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Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.

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Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.

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Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.

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Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.

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Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).

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Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.

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Join a mission-driven team bringing hospital-level care into patients' homes.

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Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.

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Fully remote role with a supportive, collaborative team culture.

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Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.

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2+ years of professional experience in a healthcare call center or patient facing environment.

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Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.

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A dedicated, private, HIPAA-compliant workspace with a door.

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Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).

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Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.

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High school diploma or GED required.

We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.

About myLaurel myLaurel was founded on the belief that a meaningful portion of hospital care can - and should - be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.

For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at mylaurelhealth.com.