Senior Software Engineer 2 - Care Tools

At The Farmer's Dog, we believe the best customer experience comes from owning the technology that powers it. That's why we design, build, and operate our systems in-house, from subscription and e-commerce to fulfillment and delivery, so that every dog and human gets the right experience, every time.

Our engineers work on problems that matter and that are hard: evolving systems to support rapid growth, building platforms flexible enough to serve customers with many different needs, and creating product experiences that didn't exist before.

You'll join a group of talented engineers and managers who care deeply about building reliable, scalable systems and about working well together. Here, you'll have the space and agency to help scale the business, solve novel customer problems, and build strong relationships along the way.

If you want to make an outsized impact on technology, on customers, and on the lives of dogs everywhere this is the right place for you.

As a Senior Software Engineer on the Customer Care Tools & Intelligence (CCTI) team, you'll be at the center of how our Customer Care Advisors deliver iconic care. Our goal is to empower advisors to provide personalized care that meets each customer's needs, by building thoughtfully designed tools powered by AI and other technologies.

We build and maintain the internal CRM and tooling that advisors use every day. You'll work full stack across our CRM, backend services, and AI integrations, partnering closely with Customer Care, Data Science, and Design to turn advisor pain points into elegant, high-impact solutions.

- Lead the end-to-end lifecycle of complex systems and features, from planning through maintenance, ensuring long-term sustainability

- Improve team execution by refining processes, tools, on-call rotations, and practices that raise the bar for everyone

- Collaborate with product managers, engineers, designers, and business stakeholders to shape strategy and achieve our goals

- Contribute to our engineering culture and mentor the team through knowledge sharing, feedback, and design and incident reviews

- Work our stack (TypeScript, Node.js, React, OpenAPI, AWS), but embrace learning and applying new tools as needed

- Partner with Customer Care to deeply understand advisor workflows, translating real-world pain points into AI powered solutions or tools that help advisors deliver more personalized service

- You lead by example and take full ownership over the success of the product, software and "pawd" (our name for cross-functional teams)

- You are a strong full stack engineer who is comfortable working across the frontend and backend, and you enjoy building features end-to-end

- You are curious and regularly seek out ways to improve both our system and how we work

- You lead projects with impact beyond just your pawd's domain and you bring others along

- You elevate others through mentorship, code reviews and clear feedback

- You welcome diverse opinions and actively seek input to challenge your assumptions

- You see the value in communicating key decisions, tradeoffs and practices through writing

- You are committed to furthering the mission of The Farmer's Dog

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives-leading to stronger decisions and deeper relationships.

We anchor this belief in a simple phrase: "Everyone's welcome at the dog park." No matter your background, identity, or role, there's space for you here. There's no one way to show up at the dog park-just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it's about contributing your voice, growing through challenges, and building trust through shared goals.

This philosophy guides how we lead, how we hire, how we communicate, and how we grow.

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically.

For this role the anticipated hiring base compensation range is $205,000.00 - $240,000.00 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer.

This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.