The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.
- Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
- Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
- Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
- Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.
- Perform site visits weekly, engage with team members, and schedule and host regular client calls.
- Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
- Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
- Approve expense requests and manage expense reporting to align with budget expectations.
- Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
- Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
- Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
- Oversee resident and vendor-related communications, ensuring timely resolution of issues.
- Monitor property marketing efforts, including reviewing property websites and advertising.
- May be required to sit or stand for extended periods of time
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
- The office is an open setting which may include bright lights, constant noises and distractions