Regional Manager

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.

• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.

• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.

• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed.

• Perform site visits weekly, engage with team members, and schedule and host regular client calls.

• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.

• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.

• Approve expense requests and manage expense reporting to align with budget expectations.

• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.

• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.

• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.

• Oversee resident and vendor-related communications, ensuring timely resolution of issues.

• Monitor property marketing efforts, including reviewing property websites and advertising.

• May be required to sit or stand for extended periods of time

• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week

• The office is an open setting which may include bright lights, constant noises and distractions