The Senior Regional Manager oversees a Regional Manager and holds a full portfolio of their own assets. They are responsible for the recruitment, training, development, and supervision of Property Managers and share responsibility for maintaining the physical asset and performance of assigned properties in their portfolio while maintaining a strong client relationship along with their assigned Regional Manager and their portfolio.
The Senior Regional Manager will assist the Regional Vice President and other supervisors with additional special projects as needed.
- Responsible for recruiting and interviewing candidates for communities in their portfolio (all hires for site-level positions must be approved by supervising Regional Manager)
- Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in’s and annual reviews, etc
- Conduct onboarding and training and mentoring team members
- Weekly site visits at each community and spending time with the team members
- Responsible for taking the lead in any unscheduled client communications – calls/texts/emails during business hours
- Prepare for client visits with onsite team members, setting an agenda and conducting follow-up in writing following any client visit and client calls.
- Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach
- Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions
- Time management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for payment
- Yardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etc.
- LRO/AIRM/Yieldstar – Weekly calls and pricing reviews, as well as lease expiration management
- Monitor support tickets for team members and provide approvals when needed
- Review Collections reporting, accounts not submitted, recovery
- Budget variance notes (research and input to ensure accuracy)
- Contributing to monthly draws and construction invoice processing
- Review applications – overrides, exceptions, additional conditions
- Manage unit/amenity pricing either manually or through Revenue Management Software
- Walk properties, including tour path/ models/vacant units/ make-ready units/ maintenance shop weekly and conduct physical inspections (site audit pro)
- Coordinate with corporate support departments for specific property needs
- Review Maintenance audits and monitor routine PM inspections
- Email management with timely and professional response times
- Coordinate/complete Due Diligence file audits and unit inspections
- Attend DD, prep, and task completion items for property transitions
- Create a SWOT analysis and shop competitors in the market area
- 30-60-90 Day Post Transition Checklist and Onboarding of new communities
- May be required to sit or stand for extended periods of time
- May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
- This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
- The office is an open setting which may include bright lights, constant noises and distractions
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.