Customer Operations Manager

- Responsible for daily customer operations and revenue generation for their assigned function

- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes

- Resolves customer issues, ensuring a positive customer experience

- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)

- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)

- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results

- Conducts performance evaluations that are timely and constructive, where applicable

- Provides management with various updates and indicators as requested

- Remains current on all administrative duties according to company policy

- 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.

- Ability to collaborate with internal and external stakeholders

- Flexible and adaptable; ability to work effectively in ambiguous situations

- Ability to address and resolve customer service challenges

- Results driven, ability to make decisions and help solve problems

- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team

- Ability to motivate teams and keep a positive attitude in a fast-paced environment

- Ability to work under minimal supervision with a goal-oriented mindset

- Ability to see the big picture and leverage critical thinking and decision-making skills

- Excellent organization, time management, delegation, and prioritization skills.

- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

- Perks & Discounts -Theme Park Tickets, Gym Discounts & more