Guest Service Agent - Hale Hōkūala Kauaʻi, Curio Collection by Hilton

what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join the Opening Team at Hale Hōkūala Kaua ʻ i, Curio Collection by Hilton !

Be part of something extraordinary from the very beginning. As a Guest Service Agent you'll be a part of a team that shapes the guest experience at Hale Hōkūala Kaua ʻ i, a new oceanfront destination overlooking the Pacific Ocean and Ha ʻ upu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at H ō k ū ala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kaua ʻ i.

Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.

- Minimum one year of hotel front desk experience - Schedule flexibility

Shift Pattern : Full flexibility (schedule shell is 7 am to 11 pm)

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership .

A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance - Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately - Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries - Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue - Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications