what you'll do every time you come to work! As a Director of Reservations , you're not just driving guest loyalty through personalized service - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
- Deliver a warm welcome: Greet guests upon arrival, serve as a central point of contact throughout their stay, and ensure an exceptional, personalized experience from arrival to departure - Support VIP and long-stay guests: Anticipate and coordinate special preferences and requests to deliver tailored experiences for high-profile and extended-stay guests - Resolve guest concerns: Address and follow up on guest feedback, complaints, and service recovery opportunities with professionalism and urgency - Drive guest loyalty: Track guest preferences and past stays to recognize and reward loyalty while enhancing the sense of welcome and familiarity for returning guests - Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs What It Takes to Make the Stay
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership .
A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
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