Manager, Sales and Customer Service

essential duties mentioned above, other duties may be assigned

Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development : Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution : Effective in addressing complaints and resolving problems with colleagues

Communication Skills : Consistently clear and effective communicator, writer, and presenter

Technical Proficiency : Strong skills in Microsoft suite, computers, and handheld devices

- Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.

- Candidates with a High School diploma or equivalent are encouraged to apply.

- 3-5 years of management experience in retail

- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.

- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders

- May involve reaching above eye level

- Requires close vision, color vision, depth perception, and focus adjustment

- Able to work a flexible schedule based on department and company needs

Join a team where work is as rewarding as it is fun!

We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays.

Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

- Merchandise discounts

- Performance-based incentives

- Annual merit review

- Employee Assistance Program with mental health counseling and legal/financial advice

- Tuition reimbursement

Access the full menu of benefits offerings here .

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.