Sr. Manager Quality Assurance

Position Purpose: This role will lead all quality activities for a "business unit" inside private brands ensuring great product experiences for The Home Depot customers, partnering closely with the DMMs to deliver on quality specific targets (examples include Star ratings, returns) as well as financial targets like sales and gross margin, leading a team of Quality Engineers in the US and Asia and prioritizing resources and activities on largest quality opportunities.

Key

Responsibilities: 40% Drive Priority Tasks: Drive efforts like corrective actions, quality leadership reviews, early engagements, etc. where not delegated to team members 30% Develop and Coach Team: Coach team on communications, attaining buy-in for recommendations, preparing for customer interactions, provide feedback and address specific development needs 20% Set Quality Priorities for Business Unit: Ensure global resources and efforts are lined up against the highest impact efforts, align with DMMs and other partners and adjust as needed 10% Set Business Unit Targets: Develop targets for team and align with DMMs and other partners Direct Manager/Direct Reports: This position reports to the Director of Quality Assurance.

This position has up to 3 direct reports. Travel

Requirements: Typically requires overnight travel 20% to 50% of the time. Physical

Requirements: Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds). Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Minimum

Qualifications: 7+ years previous related work experience 10+ years previous leadership experience Working knowledge of Microsoft Office Suite Working knowledge of Tableau Working knowledge of presentation software (e.g., Microsoft PowerPoint) Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to draw accurate conclusions from financial documentation Demonstrated project management skills Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills Engineering degree, demonstrated ability to solve tough problems, solid decision making skills, proven ability to communicate to large teams and senior executives, and ability o develop talent are preferred Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education: No additional education Minimum Years of Work Experience: 5 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Decision Quality - Making good and timely decisions that keep the organization moving forward Directs Work - Providing direction, delegating, and removing obstacles to get work done Interpersonal Savvy - Relating openly and comfortable with diverse groups of people Persuades - Using compelling arguments to gain the support and commitment of others As the world's largest home improvement specialty retailer, we operate over 2,200 retail stores across North America.

All of our associates have one thing in mind - helping our customers build and improve their homes and businesses.