Operations & Visual Manager - South Congress

The Operations and Visual Manager is a member of the store leadership team who deals with ALO's operational and visual strategy in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution - all with a lens on driving an efficient and effective store operation.

This role's north star is pointed at ensuring that the store is customer-ready at all times.

Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

- Oversee and support execution of key operational and visual processes

- Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps

- Champion strong visual standards for the salesfloor by leveraging business performance data

- Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries

- Represent the business in meetings and on conference calls, in partnership with General Manager

- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

- Future planning workflow business needs to protect optimal performance

- Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do

- Leads a team through accountability, continuous coaching, development of talent, and elevating KPI or results driven communication throughout the Operations and Visual team

- Establish internal & external pipeline through succession planning and recruitment strategy

- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager

- Oversees the execution of Flow experience deliverables while protecting operational efficiency

- Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support organizational goals and to achieve inventory and sales floor KPI's

- Demonstrate an ability to navigate the organization with a balance of business need and brand culture

- 3-5 years of retail or related industry leadership experience

- Extraordinary interpersonal and communication skills, both verbal and written

- Agile with the ability to handle multiple tasks in a changing environment

- Independent work ethic, time management skills, and personal accountability

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).