Switchboard Operator

The schedule for this position is: Monday- Friday 7am-2:30pm

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

- Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs. - Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations. - Acts as an information hub by providing accurate assistance to patients, employees, and external customers. - Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff. - Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed. - Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office. - Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries. - Maintains detailed records of all pages, notifications, and calls as required by facility protocols. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards.

- 0-2 years of experience in customer service, call center, or healthcare setting required - 1-2 years of switchboard experience preferred

- Proficient in operating switchboard or telecommunications equipment. - Excellent verbal communication and customer service skills. - Ability to manage high call volumes in a calm and professional manner. - Strong organizational skills with attention to detail. - Capable of handling emergency communication processes effectively. - Knowledge of hospital policies, codes, and procedures is a plus.