Regional Dispatch Center Shift Supervisor - Lowell Regional Dispatch Center

Job Description To serve as a civilian employee of the Indiana State Police whose primary responsibility is to provide shift supervision to Regional Dispatchers to ensure efficient and accurate telecommunications operation relating to operational and personnel functions at the Regional Dispatch Center, including the oversight and use of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographical Information System (GIS) and other Regional Dispatch Center resources. ***FOR CURRENT STATE EMPLOYEES, ESTABLISHED SALARY RULES APPLY*** Job Duties Direct supervision of Regional Dispatch Center communications operational personnel, operational functions and assignments.

To evaluate, train and schedule subordinate personnel. To understand and anticipate subordinates' work needs and be able to take appropriate actions.

To participate in the selection of new Regional Dispatchers as required. Work with Regional Dispatch Center Manager to maintain efficient operation of radio room.

Act as Assistant District Coordinator of Indiana Data and Communications System (IDACS). Responsible for covering all shifts during illness, vacations and other shortages.

Job Qualifications Must be a high school graduate or possess the equivalent GED. Must be able to successfully pass Department typing test. Must take a Department approved dispatch simulation test.

Must have a minimum of two (2) years experience as a Dispatcher in the public safety communications field. Emergency Medical Technician (EMT) certification is preferred.

Ability to function as a Telecommunications Quality Assurance Specialist, including making recommendations for quality improvement. If not currently certified, must obtain and maintain certifications in all of the following areas: IDACS Coordinator, IDACS MDD Instructor, Association of Public safety Communications Official (APCO) Communications Training Officer and Indiana Law Enforcement Academy (ILEA) instructor, maintaining the Generalist instructor rating.

Must be able to successfully pass a background investigation. Applicants are asked to submit a complete work history. All applicants are required to submit copies of high school transcript or GED certificate, any college transcripts, technical certificates and a military DD214 or NGB22 (if applicable).

A retirement program is available through Indiana Public Retirement System (INPRS) Life Insurance coverage is available through American United Life at nominal rates.

Group Hospitalization with medical insurance is available to those who desire this type of protection, with a portion of the premium paid by the State of Indiana.

Employees receive 12 work days annual vacation leave with pay. Additional days are granted after 5, 10, and 20 years of service to a maximum of 25 days annually. 01 Have you used an illegal drug (other than marijuana), or abused an illegal drug within 3 years of this job vacancy announcement?

Yes No 02 Have you used Adderall without a prescription within 1 year of this job vacancy announcement? Yes No 03 Have you used marijuana within 1 year of this job vacancy announcement?

Yes No 04 Are you currently certified, registered, or licensed in any profession in Indiana? If yes, please attach a copy of your certification to the application.

Yes No 05 Do you have supervisory experience that involves employment decisions (such as hiring, promotions, demotions and performance reviews), disciplinary actions and terminations?

Yes No 06 Have you been discharged by any employer for reasons other than downsizing or layoff? Yes No 07 Do you have work experience using Microsoft Excel?

No Yes - Beginner Level Yes - Intermediate Level Yes - Advanced Level 08 Do you have work experience using Microsoft Outlook? No Yes - Beginner Level Yes - Intermediate Level Yes - Advanced Level 09 Do you have work experience using Microsoft Word?

No Yes - Beginner Level Yes - Intermediate Level Yes - Advanced Level 10 Using the space provided, please explain how your experience, education, knowledge, skills and/or abilities have prepared you for this position. (Do not state: "See Resume") *If applying for a Forensic Scientist position, please state relevant coursework and/or any previous laboratory experience. *If applying for a Maintenance or Automotive Mechanic position, please state all relevant experience (i.e. cabinetry, masonry, plumbing, oil changes, transmissions, etc.) Required Question Employer Indiana State Police (IN) Address 100 North Senate Avenue IGCN N340 Indianapolis, Indiana, 46204 Phone (317) 232-8275 Website http://in.gov/isp Apply Please verify your email address Verify Email Career Opportunities Account Privacy Policy Terms Of Use Accessibility Statement Privacy Settings Copyright 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time.

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Please, read and accept changes. Effective date: August 19, 2025 NEOGOV PRIVACY POLICY Contents 1. Introduction; Scope of this Policy.

2. Where We Are a Service Provider. 3.

Personal Data We Collect About You and Why. 4. Cookies and Similar Tracking Technologies.

5. Online Analytics and Advertising. 6.

Information We Disclose. 7.

International Users. 8. Your Data Rights and Choices.

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Your Rights and Control under EU GDPR. 11. Data Security and Integrity.

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