Manager, Talent Development Systems

- Develop the Systems Roadmap: Continuously evaluate ExOps workflows across Enrollment, Delivery, and Compliance; identify recurring friction and infrastructure gaps; and partner with the Director of TD Operations to prioritize the systems capability ExOps needs next.

- Own the Infrastructure: Build, maintain, and improve the dashboards, workflows, and operational tools that give ExOps and its partners clear, trusted visibility into schedules, enrollment, compliance, and other critical work.

- Automate with Intent: Design and deploy automations across communications, scheduling, enrollment, and system integrations. Use AI agents and other tools where they meaningfully reduce manual work, strengthen reliability, and make ExOps more scalable.

- Be the Connective Tissue: Partner with Innovations, S&I, Learning Tech, and teams across VEG to evaluate, connect, and embed the right tools and ideas into ExOps rather than building in isolation.

- Drive Adoption: Build with the people doing the work, translate new tools into usable day-to-day workflows, and gather feedback so solutions are understood, adopted, and continuously improved.

- Build for Durability: Document systems, processes, automations, and workflows so ExOps infrastructure can be understood, maintained, and improved without depending on one person's institutional knowledge.

- Measure the Impact: Track whether systems are reducing recurring work, strengthening operational visibility, improving reliability, and helping ExOps support more programs and VEGgies over time - then use that signal to identify the next opportunity.

- 3-5+ years in an operations, systems, or analyst role with hands-on experience building or improving processes and workflows - BA or equivalent experience

- Demonstrated experience owning systems, workflows, dashboards, automations, or process infrastructure in an operations, systems, analyst, or enablement environment.

- Demonstrated experience with AI tools and platforms - ChatGPT, Claude, Gemini, custom GPTs, AI agents, or similar - used in an operational or professional context

- Familiarity with workflow automation tools (Zapier, Make, or similar), dashboard or data visualization tools, and operational project management platforms (Monday.com, Google Suite, or similar)

- Strong process design thinking - ability to look at how something works, identify what's inefficient, and build a better version of it

- Comfort operating in an ambiguous, building-phase environment where the roadmap is collaborative and the work evolves - baseline project management skills are a strong plus

- Ability to travel up to 50% of the time for on-site, in-person exposure and understanding of the job to be done.

- Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives

- Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments

- Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results

- Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

- Competitive Compensation Including (insert base salary range here) + bonus + benefits. [For VP roles and above, we will also include "+ equity."]

- Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling

- Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families

- Unlimited PTO to use for vacation or sick days-however you need it!

- Generous employee referral program, so our awesome people can bring in more awesome people.

- And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!

- Company laptop and a monthly cell phone reimbursement

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results-all bringing our core values to life. We prioritize being present because our values are best achieved side by side.

Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.