The Sales & Catering Systems Program Manager (Support & Facilitation) provides integrated Sales & Catering Systems program support, CI/TY data administration and facilitation services for hotels across all brands in the US, Canada and CALA, working both remotely and on-site as needed. This role is deployed for temporary assignments of varying lengths to address hotel needs such as turnover, seasonal demand, system optimization, CI/TY implementations and special projects.
The Manager executes hands-on program support and data administration work while also supporting and facilitating CI/TY training engagements. The role serves as a trusted partner to property leaders and above property stakeholders, balancing execution, facilitation, and consultative support.
- Proficient in front and back-office systems including CI/TY, One Yield, Property Management Systems, MARSHA, and GXP/Empower
- Experience in training, facilitation, or instructional delivery
- Ability to manage multiple assignments simultaneously in a fast‑paced, volume‑driven environment
- High school diploma or GED; at least 3 years of experience in hotel operations and project management, or related professional area preferred OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience.
- Knowledge of the Operations Scorecard and Global Accountability Program
- Execute CI/TY support and Data Administration projects within assigned scope, ensuring compliance with brand standards and legal obligations.
- Perform CI/TY system builds and updates including menu builds, contract creation/updates, and Property Conversion Toolkit (PCT) activities in partnership with the Sales & Catering Systems (SC&S) team
- Provide remote and on‑site system support to improve system utilization, associate productivity, and process compliance
- Support CI/TY implementations, transitions, and special projects driven by volume or business need
- Deliver clear assignment recaps and recommendations, identifying follow‑up actions, future support needs, or training opportunities
- Support and facilitate CI/TY training engagements including customized workshops, market‑based training sessions, and system refreshes, commensurate with experience and readiness
- Assist in maintaining and updating training content, job aids, manuals, and procedures
- Review training objectives and expectations with property leadership prior to on‑site engagements
- Serve as a knowledgeable CI/TY resource for property and above‑property stakeholders during assignments
- Utilize, make recommendations and contribute to the CI/TY Resource Library, ensuring consistency, accuracy, and accessibility of templates, attachment resources and knowledge articles
- Act as an advocate for the CI/TY program, positioning the team as a trusted partner for high‑impact system initiatives
- Collaborate with hotel leaders, ownership groups, OSR peers, and above‑property partners to ensure successful delivery of program outcomes
- Provide consultative input to help properties optimize CI/TY usage and align with standard processes
- Execute support needs as directed by property leadership and program execution manager to improve system use, increase associate productivity, and ensure compliance with standard processes.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.