Home Shopping Dept Manager-NW Washington

we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

T his role offers a fast - paced, hands - on environment where your work directly impacts customers and overall store success.

Building the future of food and well - being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high - volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer - focused order fulfillment

Deliver an exceptional pick - up and delivery experience while resolving customer concerns, substitutions, and refunds professionally

Coordinate end - to - end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)

Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems

Monitor key performance metrics such as order accuracy, pick rates , on - time completion, labor efficiency, and customer satisfaction

Create and manage schedules aligned with order volume, peak demand, and productivity expectations

Partner with department leaders to address inventory availability and out - of - stocks impacting orders

Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture

Ensure compliance with food safety, sanitation, quality, and company operational standards

Strong customer - service focus with excellent communication skills

Effective people management , coaching, and team - building abilities

Strong organization, time management, and problem - solving skills

Ability to manage work in a fast - paced, high - volume environment

Ability to review performance data and take corrective action

Ability to lift up to 50 lbs. and work in varying temperature environments

Other

requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.