Principal Associate, Leadership and Enterprise Experiences Facilitator

Capital One's Enterprise Learning & Development (L&D) organization is seeking an expert facilitator to independently own high-stakes enterprise learning experiences Facilitation delivery is the core of this role: you'll adapt and deliver enterprise learning content for complex, cross-functional, and high-stakes audiences, operating autonomously in ambiguous situations.

You'll serve as a trusted facilitation partner within your program or content area, translating what you see in the room into insight that strengthens learning products, standards, and practices.

- A Trusted Facilitation Partner: You act as a trusted partner within your program or content area, leading high-stakes enterprise learning experiences.

- An Expert Practitioner: You bring subject matter expertise in your assigned content area(s), dynamically adapting your delivery to complex, cross-functional, or high-stakes audiences, leading applied facilitation and performance discussions, and translating classroom insight into actionable feedback that strengthens learning products, standards, and practices.

- An Autonomous, End-to-End Owner: You don't wait for the problem to be defined for you. You independently identify facilitation and program issues, use sound judgment to work through them, and own the solution end to end, whether that's adapting content, resolving a delivery gap, or strengthening how a program is run. You thrive in ambiguity and create clarity for others rather than needing it handed to you.

- A Coach and Multiplier: You model advanced facilitation behaviors and support others' growth. You lead observation, feedback, and calibration efforts, and coach and mentor facilitators both formally and informally.

- Bring exceptional facilitation and communication skills with the ability to engage complex, cross-functional, or high-stakes audiences in a compelling and impactful style

- Operate autonomously in ambiguous situations, using sound judgment to identify problems independently and drive them to resolution without needing structure provided for you

- Own outcomes end to end within your facilitation and program scope, from diagnosing a gap through recommending and delivering the solution

- Translate classroom insight into actionable feedback that improves learning products, standards, and practices

- Coach and mentor other facilitators, and contribute to observation, feedback, and calibration efforts that raise quality across the team

- Bring subject matter expertise in your content area(s), connecting theory to practical, real-world business application

- 3+ years of experience in the learning and development field

- Certification in CliftonStrengths, MBTI, SDI (Core Strengths), DiSC, or other team/personality assessments

Capital One will not sponsor a new applicant for employment authorization for this position.