Client Support Lead

job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

- Assess and proactively address customer needs to build long-term trust and strengthen client relationships

- Efficiently resolve complex customer complaints by providing timely, appropriate solutions/alternatives, following through to ensure complete satisfaction.

- Build trust and rapport with customers through clear, open, and interactive communication channels.

- Serve as the primary point of contact between customers and internal teams, including Warehouse, Transportation, and Operations.

- Oversee the accurate processing and input of all customer orders, including special shipping requests and order-related paperwork.

- Monitor order statuses and proactively communicate updates to clients. Partner with operations to verify product availability, track shipments, and ensure seamless delivery.

- Run regular reports to audit product availability, identify inventory variances, and execute corrective actions.

- Document, maintain, and update a comprehensive procedures manual for all client support processes to ensure team alignment.

- Actively contribute to and lead initiatives focused on improving safety, quality, and workplace productivity.

- Ensure strict adherence to all food safety and quality guidelines across all daily tasks and workflows.

- Maintain cross-functional knowledge across various tasks to provide seamless coverage and team assistance when needed.

- Utilize strong logical thinking to analyze complex situations, troubleshoot operational issues, and make sound, data-driven decisions.

- Effectively multitask and prioritize high-volume workloads to meet strict deadlines in a fast-paced environment.

- Adheres to all company security and inventory control procedures.

- Maintains a secure work environment and reports any safety or security concerns to management immediately.

- Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

- Education: High school diploma or GED required; some college is a plus.

- Experience: 1-;2 years of customer service experience in a third-party logistics (3PL) environment.

- Excellent verbal and written communication skills in English.

- Ability to interact with customers professionally and courteously.

- Basic computer proficiency, including Microsoft Word and Excel.

- Preferred: Experience with inventory management systems and/or fluency in Spanish.

- The role requires standing, sitting, and moving intermittently throughout the workday.

- Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world's largest logistics company!DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:

- Affordable medical, dental, and vision coverage available beginning on your 30th day

- PTO program for all associates, including paid holidays and vacation