Senior Platform Architect - West

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer's toolbox, and are building the team that will make that happen.

Our values guide us -they are present in how we show up, make decisions, and work together to make an impact. We're curious, driven, collaborative, genuine and humble.

Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You'll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.

- Act as the single owner of customers' scale-proof production readiness

- Drive the first production workflow and reduce time-to-production

- Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades

- Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts

- Work on your assigned customers' most difficult tickets and problems

- Identify and remove activation blockers early before they become escalations

- Build and execute a KPI-driven success plan tied to production outcomes

- Define standards for patterns, training, governance, and operational readiness

- Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery

- Proactively manage technical risk, migrations, and architectural debt

- Set and validate reliability, observability, and operational standards

- Monitor health signals and intervene before the customer knows they're happening

- Lead technical reviews, readiness checkpoints, and maturity assessments

- Surface growth signals based on usage, maturity, and confidence

- Partner with customers, Growth AEs and Solution Architects to unlock new workloads

- Translate production success into clear technical narratives for renewal and growth

- Advocate for customer needs and real-world patterns internally

- 6+ years of professional software engineering or solutions engineering experience

- Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles

- Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python

- Experience building, deploying, and operating production systems at scale

- Demonstrated ability to debug complex technical issues and guide customers through resolution

- Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences

- Experience creating technical documentation, runbooks, and training materials

- Self-motivated with the ability to work independently while collaborating across teams

- Willingness to travel occasionally for customer engagements and team events

- Prior experience with Temporal or similar workflow orchestration platforms

- Experience with observability tools and practices for distributed systems

- Background in professional services, technical consulting, or solutions engineering roles

- Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools

- Contributions to open source projects or developer communities

- Experience designing and delivering technical training or workshops

- The estimated pay range for this role is $200,000 - $225,000 OTE.

- Equity Options - Eligible for stock options as part of Temporal's equity plan

- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)

- Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com . Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.