Software Engineering Technical Leader

The application window is expected to close on: 08/11/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .

This is a hybrid position with 2-3 days in the office- in either Richardson, TX, San Jose, CA or RTP, NC.

Cisco's Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for customers and partners wherever they connect with Cisco. CX Platform supports the diverse needs of the CX organization through a platform-centric approach and is being built with emerging technologies, including predictive AI and generative AI, to drive greater customer success.

The team sits at the center of developing modern, cloud-native technologies that help Cisco stay agile and adaptable in a rapidly evolving market. As pioneers in this space, the team helps customers maximize value through a simple, unified Cisco experience that accelerates time to impact. The culture is fast-moving, highly collaborative, data-driven, and grounded in ownership, accountability, quality, and urgency.

Build and enhance scalable full-stack applications that solve important customer and business challenges across the CX Platform. Design reliable, high-performing systems and integrate AI/ML-driven capabilities to improve real-world product experience. Collaborate with product managers, designers, and engineers to deliver secure, high-quality solutions in an agile development environment.

Contribute to architecture, development, testing, and CI/CD practices to support efficient and reliable software delivery. Succeed in this role by delivering maintainable solutions that improve customer outcomes and help advance Cisco's AI-enabled platform strategy.

- Bachelor's degree with 8+ years of related experience, or Master's degree with 5+ years of related experience, or PhD with 2+ years of related experience.

- Experience with one or more of the following: Golang, Python, Pytest, SQL (preferably PostgreSQL), Angular, JavaScript, or TypeScript.

- Experience with one or more of the following: microservices, Kubernetes, containerization, virtualization, or cloud platforms such as AWS, Azure, or GCP.

- Experience integrating AI features (AI-assisted code generation), event-driven architecture (Apache Kafka) and real-time data pipelines.

- Experience with RESTful API design, API security, or hierarchical and relational data modeling.

- Experience with DevOps tools and practices such as Jenkins or GitHub Actions.

- Experience with Git, system design, or application performance optimization.

- Experience with testing, debugging, and technical documentation.

- Experience with secrets management tools such as HashiCorp Vault or object storage platforms such as MinIO or Amazon S3.

- Problem-solving, communication, and customer-facing delivery skills.

The starting salary range posted for this position is $214,100.00 to $309,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.