Senior Principal Systems Development Engineer

We are seeking a senior technical expert for complex, data-intensive environments. This role combines deep troubleshooting expertise with proactive solution design, helping customers achieve reliable, scalable, and high-performance data ecosystems. Develop a complete understanding of customer end-to-end data ecosystems, including Databases, object stores, file systems, and streaming platforms, ETL/ELT tools, BI platforms, governance frameworks, and AI/ML environments.

Drive initiatives that elevate customer experience, platform stability, and long-term success

- Lead investigation and resolution of high-severity, multi-layer incidents involving infrastructure, Kubernetes, data engines, storage, networking, and system integrations - Provide solution recommendations related to performance tuning, resiliency, data availability and recovery, configuration design, and integration best practices - Act as a technical bridge between Customer Support, Product Management, and R&D - Escalate product defects, influence roadmap decisions, and translate customer issues into actionable product improvements - Identify recurring patterns, systemic risks, and opportunities for optimization

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

- 12 to 15 years of related experience - Strong root case analysis mindset, comfortable working backward from symptoms to underlying cause under time pressure - An agentic-first mindset, demonstrating proficiency in leveraging advanced AI tools such as Cursor and Claude, and integrating autonomous agents into the development workflow - AI/Data Engineering: Experience with distributed data processing frameworks and data lakehouse architectures.

Python development, working with datasets, and AI/ML models - Database Expertise: Strong knowledge of relational and NoSQL databases, data pipelines, Elasticsearch, MS SQL, MongoDB - DevOps & Infrastructure: Cloud platforms, Kubernetes, observability/log pipelines, library and runtime environments - Excellent written and verbal communication.

Be able to explain complex technical issues clearly to customers

- Bachelor's degree or related experience - Starburst or Trino experience - Experience with observability/monitoring tools for data pipelines (e.g., Datadog, Grafana, Prometheus)

Compensation: Dell is committed to Fair and Equitable compensation practices. The Base Salary Range for this role is $182,750 to $236,500.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.