The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.
- Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
- Responsible for the verification step related to the daily sales report paperwork.
- Responsible for making change between drawers and the safe.
- Assist with inventory process by counting, entering, and verifying.
- Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
- Point of contact for turning down donations at Attended Donation Centers (ADC).
- Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
- Ensure E-Commerce product is processed accurately and moving to E-Commerce efficiently.
- Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
- Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
- Job duties may extend beyond the tasks listed and may include additional responsibilities as required.
- Familiar with product pricing, trends, fashions, and seasonal changes.
- Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
- Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
- Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
- Able to maintain confidentiality and follow Goodwill's policies and procedures.
- Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
- Ability to manage corporate email and calendar (i.e. Outlook).
- Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
- Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.
This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.
Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.
Job Title: 514 - Retail Center Shift Supervisor Dept Number: Varies - Retail
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This posting was published by Goodwill of Colorado on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.