Account Manager - Group Medical

- In collaboration with the Account Executive, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service

- Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes.

- Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience

- Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience

- Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success.

- Establishes and implements programs and innovative initiatives for the organization to advance Account Management initiatives.

- Forecasts changes within the Account Management industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies.

- Coaches' clients on addressing regulatory issues and health care trends with potential impact on client benefit program strategy.

- Coaches more junior colleagues in techniques, processes, and responsibilities.

- Strong preference for this candidate to reside in IL or the Mid America region (WI, IN, OH, MI and PA)

- 5+ years of healthcare/health insurance industry experience

- 3+ years of Account Management, Sales Support, and/or Implementation experience.

- Health Insurance license (Life and Health Insurance Producer-IL or resident state) (or must obtain within 90 days of hire).

- Proficiency in Microsoft Office, Excel, TEAMs and PowerPoint

- Adept at execution and delivery (planning, delivering, and supporting) skills

- Adept at growth mindset (agility and developing yourself and others) skills

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

We anticipate the application window for this opening will close on: 08/31/2026