Experience: 6+ years
- Own a book of enterprise health organization customers with minimal supervision
- Build trusted relationships with Executive Sponsors, VP-level RCM leaders, and frontline operators
- Understand each customer's business, workflows, goals, and challenges
- Create success plans and drive measurable outcomes across implementation, adoption, retention, and renewal
- Conduct workflow reviews with RCM operators to identify opportunities for improvement
- Improve customer success playbooks and processes to accelerate time to value
- Partner with Product and Engineering to drive adoption of AI-powered workflows and communicate customer feedback
- Identify expansion opportunities, including new RCM use cases, workflow capabilities, and AI Agents
- Partner with the go-to-market team to drive net revenue retention, logo retention, and expansion revenue
- Serve as a strategic advisor on Revenue Cycle Management and proactively address customer risks
- 6+ years of experience working directly with enterprise customers
- Proven success managing complex customer relationships across deployment, upsell, retention, and renewal
- Experience advising customers on business improvement, not just product adoption
- Background in B2B Healthcare SaaS, Revenue Cycle Management, or related healthcare technology
- Strong communication, analytical, presentation, and storytelling skills
- Ability to work cross-functionally with Product, Engineering, Sales, Marketing, and Operations
- Strong business judgment, ownership, and ability to anticipate challenges
- Comfortable using Excel for basic financial analysis and presenting results to customers
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