Player Services Cashier

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS.

- One year of cash handling or customer service experience preferred.

- Ability to perform basic mathematical computations accurately.

- Ability to work in a fast-paced and often demanding environment.

- Ability to stand for extended periods and lift up to 50 pounds.

- Flexibility to work varied shifts, including weekends and holidays.

- Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.

- Ability to obtain and maintain licensing by the appropriate gaming authority.

- Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.

- Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests.

- Enroll guests into the rewards program and issue membership cards.

- Conduct entry-level player evaluations and make outbound calls as needed.

- Verify and distribute payments for jackpots and special payouts.

- Handle guest requests, disputes, and complaints professionally.

- Safeguard company assets and reconcile daily transactions.

- Adhere to all company policies and procedures.

• High School Diploma or GED.

• One year of cash handling or customer service experience preferred.

• Ability to perform basic mathematical computations accurately.

• Ability to work in a fast-paced and often demanding environment.

• Ability to stand for extended periods and lift up to 50 pounds.

• Flexibility to work varied shifts, including weekends and holidays.

• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.

• Ability to obtain and maintain licensing by the appropriate gaming authority.

• Must have and maintain a valid driver's license.
• Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.

• Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests.

• Enroll guests into the rewards program and issue membership cards.

• Conduct entry-level player evaluations and make outbound calls as needed.

• Verify and distribute payments for jackpots and special payouts.

• Handle guest requests, disputes, and complaints professionally.

• Safeguard company assets and reconcile daily transactions.