Business Analytics Consultant Senior - Customer Data Forensics

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Business Analytics Consultant Senior within PNC's Customer Data Forensics organization, you will be based in Pittsburgh, PA; Cleveland, OH; Atlanta, GA; or Tyson's Corner, VA.

The position serves as a critical liaison to Enterprise Customer Data stakeholders. These include Office of the Customer, Retail and Commercial Lines of Business, Fraud, AML, Regulatory divisions, and technology teams. This role translates business needs into system and data requirements, ensuring that technology solutions support PNC's Enterprise Customer Domain and maintain enterprise customer data quality.

Responsibilities include analyzing business processes, documenting functional and non-functional requirements, conducting root cause analysis, and supporting the delivery of high quality, compliant business solutions.

- Partner with business stakeholders to understand business objectives, processes, and pain points - Elicit, analyze, validate, and document business data requirements (functional and non functional) - Translate business needs into clear requirements artifacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, process flows, and data mappings - Ensure requirements align with enterprise standards, data governance, and regulatory expectations

- Collaborate with solution architects and developers to support system design and solution options - Support system integrations, data flows, and dependency mapping across applications - Participate in impact analysis for system changes and enhancements

- Support Agile, Waterfall, or hybrid delivery methodologies - Assist in backlog refinement, sprint planning, and prioritization of

requirements - Develop and execute user acceptance testing (UAT) plans; support defect triage and resolution - Ensure delivered solutions meet documented requirements and business expectations

- Serve as a trusted advisor to business partners and technology teams - Communicate status, risks, and issues clearly to stakeholders and leadership - Support governance, audit, and compliance activities as required - Maintain high quality documentation throughout the project lifecycle

- Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions. - Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development. - Determining the optimal analytic approach and supporting development, implementation and enhancements. - Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making. - Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning

Competencies Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Generally, this opening is expected to be posted for two business days from 08/06/2026, although it may be longer with business discretion.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.

Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.